Refund and Return Policy

If something isn’t quite right, we’re here to help. Here’s everything you need to know about our return and refund process.

🛍️ Eligibility for Returns

We gladly accept returns under the following conditions:

• The item must be unused, in its original condition and in the original packaging.
• Requests must be made within 14 days of the delivery date.

❗Note: Due to hygiene reasons, earrings and intimate jewelry cannot be returned unless defective or damaged.

📦 Return Process

1. Contact Us: Email [your email address] with your order number and reason for return.
2. Approval: Once approved, you’ll receive instructions to return the item.
3. Shipping: Return shipping is the customer’s responsibility unless the item is defective or sent in error.

💳 Refunds

• Once we receive and inspect your item, we’ll notify you via email.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

🔄 Exchanges

We currently do not offer direct exchanges. Please return the original item and place a new order for your preferred piece.

❌ Non-Returnable Items

The following items are not eligible for returns or refunds:

•Sale or clearance items

•Gift cards

•Custom or personalized jewelry

📧 Need Help?

Have questions about your return or refund? Reach out to us at cyleaaccs@gmail.com

Thank you for shopping with CYLÉA!

We appreciate your business and are here to assist you with any questions or concerns regarding our Refund and Return Policy.