At CYLÉA, we want your jewellery to reach you as smoothly and quickly as possible. Here’s everything you need to know about our shipping process.
📦 Processing Time
Order Preparation: We carefully prepare your order within 1-2 business days after payment confirmation.
Order Confirmation: You’ll receive an email with tracking details once your order has been shipped.
🚚 Shipping Options & Delivery Times
We offer flexible shipping options to suit your needs:
UK Shipping
•Standard Shipping: 3–5 business days (£3.99)
•Express Shipping: 1–2 business days (£6.99)
•FREE Standard Shipping for orders over £60!
International Shipping
•Delivery time: 7–14 business days (flat rate £12.00)
•FREE Shipping on orders over £100.
💡 Please note: Delivery times may vary due to holidays, customs, or other unforeseen circumstances.
🌍 Customs & Duties
For international orders, additional customs fees or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in CYLÉA’s shipping fees.
📡 Track Your Order
We’ll keep you updated every step of the way! Once your order ships, you’ll receive an email with a tracking link to monitor your package’s journey.
🔒 Lost or Damaged Packages
We take pride in our careful packaging, but if your order arrives damaged or goes missing:
•Contact us at cyleaaccs@gmail.com within 7 days of the delivery date.
•We’ll work quickly to resolve the issue for you!
❓ Need Help?
If you have any questions about shipping, our team is here to help. Contact us at cyleaaccs@gmail.com anytime.